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Claims & Excesses

Making a new claim or existing claim enquiries:

  • Where possible, have your policy number and expiry date with you before you contact us.
  • Contact the specialist motorcycle claims team as soon as possible. Phone 1300 365 354, fax 1300 361 210, email mc.claims@qbe.com
  • Go to the QBE Motorcycle Claims page  https://www.qbe.com/au/claims/motorcycle
  • Lodge your claim online  https://www.qbe.com/au/online-claims
  • Obligations - as the insured party, you have an obligation to take appropriate action to limit or prevent further damage after the initial incident.
  • Where required to do so by law, or if the incident is significant, report all matters to the Police.
  • If your bike is unable to be ridden, or if you feel it may sustain further damage if ridden, please call for a tow truck. If you have gotten your bike home after an incident, call QBE and we will arrange for a motorcycle specialist to collect your bike and take it to a recommended bike repairer.
  • If you are unable to contact QBE, please deliver your bike at the nearest secure location and contact us as soon as possible. 
  • Look for QBE accredited motorcycle repaiers in your area - https://www.qbe.com/au/3star/search#motorcycle
Excesses
 

Refer to the Excesses in the PDS for what excesses you may have to pay. 

  • Standard excess - $500 for most bikes and $600 for sports bikes. Your standard excess is printed on your policy schedule.
  • Age Excess - $500 - If the rider  is under 25 years of age
  • Undeclared rider excess - $500 - If someone else is riding your bike who isn't named on the policy.
  • Inexperienced rider excess - $300 - applies if the rider hasn't held an Australian motorcycle licence for 3 or more years
  • Imposed excess - An imposed excess may apply to your policy where we would otherwise not have accepted the risk in accordance with our underwriting rules and processes - If your policy has an imposed excess it will be printed on your schedule.
  • Named rider excess -  your riding / driving history includes disclosure(s) that generate a named excess  - If you have a named rider excess it will be printed on your schedule.
  • Rider Training Excess - $500.00 - applies when you are attending an approved rider traing course. If your policy has a rider training excess it will be printed on your schedule.
  • Theft Excess -$500 or $1000.  These apply when you motorcycle is not securely garaged at night and / or if your bike is garaged within certain postcodes or exceeds a certain value.  If you have a  Theft excess, it will be printed on your policy schedule
Age & Inexperienced rider excess does not apply when the incident is a result of fire, explosion, lightning, flood, theft or where your bike is damaged while parked.